Your Questions Answered
1. Do you sell to the USA, Australia, Japan, Europe and
other countries?
Yes, we regularly ship and pack locally and worldwide.
2. Do you have a distributor in the USA?
No, we ship direct from the England to you.
3. Do we produce a catalogue?
We do not produce a printed catalogue, but can mail photographs
of specific items and details.
4. How long will it take for my item to arrive?
Most items will arrive within 14 days, some may take longer.
For details of specific items contact us. We can supply a
tracking number for your order to keep track of progress,
5. What about the credit card exchange rate?
The credit card company will take the amount from your account
in your local currency and pay us in Sterling. They will exchange
at current exchange rates.
6. Can I order online?
Yes, we have secure ordering facilities.
7. How much are shipping costs?
These vary so much depending upon the item, but as an idea
it will normally cost about $8.00 for a roll of wallpaper
or meter of fabric. This charge reduces as the quantity increases.
Please contact us for specific items.
8. Do I pay for samples?
No, we mail samples of fabric and wallpaper with no charge.
9. Do I pay for shipping?
The customer pays for shipping at cost price. We will use
5-day standard delivery for wallpaper and fabric orders, and
also for small items such as clocks and boxes. For large items
please contact us.
10. What about local taxes and import duties?
The customer is responsible for all local taxes and duties.
These vary from country to country and state to state.
11. Can we work from photographs?
Yes, we can produce most items, including furniture, from
photographs.
12. Do we have special rates for interior designers?
We can provide wholesale terms for validated interior designers
and decorators.
13. Is there a minimum order for fabric and wallpaper?
Generally, 1 roll of wallpaper and 1 meter of fabric. But
some handprints have larger minimum orders. Contact us for
specific details.
14. Do we take back left over fabric and wallpaper?
No, we cannot, as batch and hand production means we have
colour variations from batch to batch.
15. What about colour discrepancy?
We recommend we mail you samples or trials. The colours will
vary from batch to batch, and the colour in real life will
be different from that on the screen.
16. Are the wallpapers vinyl coated?
No, but they are washable, but not scrubbable.
17. Can we apply protective coatings once the wallpaper is
up?
There are proprietary coatings available on the market, but
we cannot recommend any particular brand.
18. What is the difference between single and double rolls?
We sell what we in England call a single roll. This is the
equivalent to an American double roll. The rolls we sell are
33 feet long and 20.5 inches wide and will cove about 56 square
feet.
19. What wallpaper adhesive do we need?
We recommend wheat starch or cellulose adhesive. We recommend
you do not use pre-mixed vinyl based adhesives.
20. How do we find your shop?
We are located in a private showroom, and have 2 warehouses.
Click for Map
21. What are the opening hours of the shop?
We are open by appointment only, but this is variable. We may be available
during the week and weekends. A phone call is advisable to check.
22. What about refunds?
Only in exceptional circumstances of faulty goods do we refund
monies.
23. Which fabrics are suitable for upholstery and which are
suitable for curtains?
Generally the heavier the fabric, the more suitable it is
for upholstery. For example a linen union is more suitable
for chairs then 100% cotton. We will advise for specific circumstances.
24. Can we ship paint?
Only within the UK. International law prevents us from sending
paint overseas.
If you have any further questions please contact us and
we will try to help.
25. What about insurance?
It is the clients responsibility to provide sufficient insurance for
goods in transit. Whilst we ensure all items are correctly packed, wrapped
and shipped, we cannot be held responsible for any damage prior to delivery.
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